Toll Free Forwarding

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Toll Free Forwarding Business Basics

You may have seen toll free forwarding referred to by different terms: call hunting, call routing, follow the sun, find me/follow me, and virtual phones. Quite simply, they are toll free numbers that you can use in your business to advertise your product and services in another location and the calls are routed back to you at an alternate location. For example, if your company is based in the United States but you want to do business in China, then you can use toll free forwarding to direct calls from a Chinese customer back to the United States, or any third location you select: international call center, home office, or even a mobile line. You can also take advantage of other toll free options like unlimited extensions, hosted PBX, simultaneous and sequential ringing, international customizable voice menu (IVR), ringback tones, and dynamic caller ID.

Bring in New Customers with Toll Free Forwarding

Finding customers is not always easy. It can be even harder if your potential customers face the prospect of dialing digits with an unfamiliar prefix or an international phone number. With toll free forwarding, you may not have to spend money and time renting office space in faraway locations, or hiring customer care representatives in other cities and countries. If you are an entrepreneur or small business owner, you can use toll free numbers to test markets without a lot of overhead. If you work for a larger corporation, you can avoid the hassle and headache of training call center staff all over the world. You can also utilize toll free forwarding to test advertising and promotional materials by using more than one virtual phone number to see which campaign performs the best.